Career Opportunities

Position Overview: The Client Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Essential Functions:

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications:

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Flexibility in scheduling, including weekends and holidays
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Schedule:

• Rotating Shifts
• Saturday availability

Position Overview: The Client Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Essential Functions:

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications:

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Flexibility in scheduling, including weekends and holidays
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Schedule:

• Day shift
• Weekend availability

Newtown Veterinary Specialists is looking for a second board-certified or board-eligible Criticalist to join our growing team of Specialists and Emergency Veterinarians

We are currently offering an extremely competitive compensation package including a sign-on bonus!

Newtown Veterinary Specialists (NVS) is a multidisciplinary small animal referral and emergency hospital located in Newtown, Connecticut. Our team of specialists includes surgery, internal medicine, cardiology, oncology, ophthalmology, dermatology, behavior, and emergency/critical care. Our Doctors encourage mentorship and  daily collaboration on cases matched with excellent patient care.  Our facility is housed in a 15,000 square foot building and offers a wide range of diagnostics.

At NVS, we foster a healthy working environment by offering flexible leave policies, support for mental health awareness, and a work culture where everyone pitches in. We are a progressive, team-oriented practice that values high-quality medicine, communication, and compassionate patient care.  We also help guide you on a path to grow professionally and set you up for success so you can be happy and healthy in body, mind, and spirit.

Ask us about our Experience Life Bonus! We have designed this program to make your life more rewarding; spa days, learning to dance, childcare, gym memberships, even a get away weekend! Ask us about this bonus and enrich your time outside of work!

We offer a great compensation package, including a competitive salary, health insurance, 401K, PTO, generous CE allowance, additional PTO for CE, and reimbursement for membership dues and license fees. If this sounds like a team you want to be a part of, please email your resume to Emily Lunsford at elunsford@petvetcarecenters.com or apply at https://www.petvetcareers.com/. #LI-EL1

Overview: The ER Liaison represents NVS in a professional, friendly, and positive manner, acting as the first point of contact and ensuring a welcoming environment for visitors and team members alike. Whether assisting in person or over the phone, the ER Liaison projects the values of NVS and provides critical day-to-day support to the front desk and treatment staff.

Key Responsibilities:

• Medical Records Coordination: Obtain Medical Records (MER) from referring veterinarians (rDVM) when needed.
• Treatment Planning: Create treatment plans and estimates following the direction of DVMs, including 1099 contractors. Utilization of Instinct software.
• Client Communication: Manage ER service callbacks, providing clients with regular updates on their pet’s status. Perform follow-up calls 24-48 hours post-discharge.
• Client Consultations: Review treatment plans with clients and address any concerns, including financial considerations, ensuring transparency and alignment.
• Financial Transactions: Collect deposits as required; utilize the CSR team as appropriate.
• Prescription Preparation: Prepare and label prescriptions prior to patient discharge.
• Laboratory Protocols: Work with the Lead Technician to facilitate diagnostic procedures, in-house lab work, and reference laboratory submissions.
• Discharge Protocols: Manage the ER discharge column on Cornerstone appointment scheduler. Review discharge instructions with clients, offering comprehensive homecare education.
• Euthanasia Support: Set up Room 8 as needed, assist with patient-family interactions, and communicate patient status with the CSR team. Provide support for aftercare preferences and handle charge-out processes collaboratively. Collaborate with Lead Technician to facilitate preparation for aftercare.
• Condolence Outreach: Send condolence cards to clients as needed.

Competencies:

• Interpersonal Skills: Demonstrates strong communication skills to positively influence and guide hospital staff, fostering teamwork and a unified approach. Ability to communicate with compassion and empathy during client interactions.
• Resourcefulness and Adaptability: Exhibits initiative, effectively adjusting to changes and efficiently completing tasks in a dynamic environment.
• Compliance: Understands and adheres to hospital compliance regulations, ensuring all actions meet established standards.
• Time Management: Skilled in prioritizing tasks, multitasking, and staying organized to meet urgent demands effectively.

The essential functions listed in this job description represent key duties within this position. However, management may assign additional responsibilities not specified here if they align logically with the role.

Position Overview:

The Veterinary Technician supports hospital operations by providing dedicated quality veterinary care and exceptional service to our patients and clients. Responsibilities include providing patient care by determining animal requirements, conducting examinations and diagnostic procedures, assisting during surgery and operations, providing nursing care, assisting with feeding and caring for patients, maintaining medical supplies and equipment, overseeing triage and discharging patients, and maintaining patient medical records.

Essential Position Functions:

• Determine animal requirements by conducting examinations and interviews, reviewing care plans and records, completing laboratory tests and studies, and diagnostic imaging.
• Care for patients by taking vital signs, collecting samples, administering medications, drugs, and vaccines, and bandaging and wrapping wounds.
• Support patient examinations and operations by assembling required supplies and instruments, securing and bringing patients to examination rooms, and restraining patients; aids as directed by the veterinarian.
• Provide excellent pet care by applying full knowledge of anatomy, physiology, disease processes, pharmacology, specialized equipment usage, and specialized drug administration.
• Obtain and verify medications.
• Ensure that patients have food and water, clean patients' rooms, cages, and equipment; observe patients for clinical signs of disease.
• As directed, fill prescriptions and administer medications, including proper documentation, logging, and security of controlled drugs.
• Maintain a safe, secure, healthy, and humane environment by sterilizing and wrapping instruments, sanitizing and disinfecting holding and operating areas, storing sterile supplies, verifying shelf life, following standards and procedures, and in compliance with applicable legal regulations.
• Maintain medical records by documenting patients’ conditions, reactions, and changes; update the database in an accurate and timely manner.
• Communicate with the pet owner about the status of the patient, as directed by the veterinarian.
• Maintain equipment by following operating instructions, troubleshooting breakdowns, maintaining equipment supplies, performing preventive maintenance, and calling for repairs.
• Maintain inventory, place orders for needed supplies, verify, and maintain receipts.
• Update job knowledge by participating in educational opportunities and reading professional journals.
• Release pets to their owners as directed; ensure that every animal released is clean and properly groomed before their release.
• Understand and carry out oral and written directions.
• Perform other duties as assigned by Manager or practice.

Additional Position Functions:

Assignment to the specialty medical areas listed below may require the following additional job functions:

Emergency

• Assist veterinarians with a variety of emergency procedures and critical care situations.
• Monitor vitals, place catheters and take x-rays.
• Clean wounds and apply casts or bandages.
• Give injections and take blood samples.
• May have to be on call in the intensive care unit.

Competencies:

• Care and Compassion: Displays a desire to build rapport, provide personal assistance, and emotional support.
• Team Orientation: Works cooperatively with the team to address tasks and accomplish goals.
• Dependability: Demonstrates responsibility in completing tasks and accomplishing goals.
• Initiative: Proactively looks for the opportunity to address and follow through on work activities.
• Flexibility and Multi-Tasking: Adapts quickly to changing demands and manages multiple priorities effectively.
• Communication: Uses effective and appropriate methods of interacting with others.
• Customer Services: Displays a desire to provide outstanding service and exceed customer expectations.
• Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents.
• Adherence to Rules and Instructions: Consistently follows standard procedures.

Qualifications:

• High school diploma or GED.
• Two or more years of experience with veterinary appointments, surgeries, and nursing care for hospitalized and critical patients.
• Certified Veterinary Technician (CVT), Licensed Veterinary Technician (LVT), Registered Veterinary Technician (RVT), or the Licensed Veterinary Medical Technician (LVMT) preferred or as required by State.
• May consider an equivalent combination of education, certification, training, and/or experience.

Position Knowledge and Skill Requirements:

• Knowledge of the preparation, monitoring, and recovery of pets receiving surgery, as well as basic pet nursing.
• Ability to demonstrate and follow correct procedures in catheter placement, phlebotomy, emergency medicine, and digital radiology.
• Understand and limit the potential exposure to bites, scratches, and potential injuries.
• Able to restrain patients according to standard procedures.
• Fill prescriptions and monitor sedation procedures as directed by the veterinarian.
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
• Display confidence and reassurance when dealing with pets experiencing severe stress, illness, or pain.
• Communicate and approach job duties in a professional and mature manner.
• Must be flexible with scheduling and able to work some weekends and holidays.
• This is a strenuous job that requires a lot of lifting, cleaning, and constant motion.
• Depending on the functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).
• Answer phones and perform other duties as needed by the hospital.
• Other duties and responsibilities as assigned by Manager or practice.

Additional Information:

The list of essential functions and additional functions, as outlined in this job description, is intended to be representative of the tasks performed within this position. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a required assignment for the position.

Position Overview:

The Veterinary Technician supports hospital operations by providing dedicated quality veterinary care and exceptional service to our patients and clients. Responsibilities include providing patient care by determining animal requirements, conducting examinations and diagnostic procedures, assisting during surgery and operations, providing nursing care, assisting with feeding and caring for patients, maintaining medical supplies and equipment, overseeing triage and discharging patients, and maintaining patient medical records.

Essential Position Functions:

• Determine animal requirements by conducting examinations and interviews, reviewing care plans and records, completing laboratory tests and studies, and diagnostic imaging.
• Care for patients by taking vital signs, collecting samples, administering medications, drugs, and vaccines, and bandaging and wrapping wounds.
• Support patient examinations and operations by assembling required supplies and instruments, securing and bringing patients to examination rooms, and restraining patients; aids as directed by the veterinarian.
• Provide excellent pet care by applying full knowledge of anatomy, physiology, disease processes, pharmacology, specialized equipment usage, and specialized drug administration.
• Obtain and verify medications.
• Ensure that patients have food and water, clean patients' rooms, cages, and equipment; observe patients for clinical signs of disease.
• As directed, fill prescriptions and administer medications, including proper documentation, logging, and security of controlled drugs.
• Maintain a safe, secure, healthy, and humane environment by sterilizing and wrapping instruments, sanitizing and disinfecting holding and operating areas, storing sterile supplies, verifying shelf life, following standards and procedures, and in compliance with applicable legal regulations.
• Maintain medical records by documenting patients’ conditions, reactions, and changes; update the database in an accurate and timely manner.
• Communicate with the pet owner about the status of the patient, as directed by the veterinarian.
• Maintain equipment by following operating instructions, troubleshooting breakdowns, maintaining equipment supplies, performing preventive maintenance, and calling for repairs.
• Maintain inventory, place orders for needed supplies, verify, and maintain receipts.
• Update job knowledge by participating in educational opportunities and reading professional journals.
• Release pets to their owners as directed; ensure that every animal released is clean and properly groomed before their release.
• Understand and carry out oral and written directions.
• Perform other duties as assigned by Manager or practice.

Additional Position Functions:

Assignment to the specialty medical areas listed below may require the following additional job functions:

Emergency

• Assist veterinarians with a variety of emergency procedures and critical care situations.
• Monitor vitals, place catheters and take x-rays.
• Clean wounds and apply casts or bandages.
• Give injections and take blood samples.
• May have to be on call in the intensive care unit.

Competencies:

• Care and Compassion: Displays a desire to build rapport, provide personal assistance, and emotional support.
• Team Orientation: Works cooperatively with the team to address tasks and accomplish goals.
• Dependability: Demonstrates responsibility in completing tasks and accomplishing goals.
• Initiative: Proactively looks for the opportunity to address and follow through on work activities.
• Flexibility and Multi-Tasking: Adapts quickly to changing demands and manages multiple priorities effectively.
• Communication: Uses effective and appropriate methods of interacting with others.
• Customer Services: Displays a desire to provide outstanding service and exceed customer expectations.
• Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents.
• Adherence to Rules and Instructions: Consistently follows standard procedures.

Qualifications:

• High school diploma or GED.
• Two or more years of experience with veterinary appointments, surgeries, and nursing care for hospitalized and critical patients.
• Certified Veterinary Technician (CVT), Licensed Veterinary Technician (LVT), Registered Veterinary Technician (RVT), or the Licensed Veterinary Medical Technician (LVMT) preferred or as required by State.
• May consider an equivalent combination of education, certification, training, and/or experience.

Position Knowledge and Skill Requirements:

• Knowledge of the preparation, monitoring, and recovery of pets receiving surgery, as well as basic pet nursing.
• Ability to demonstrate and follow correct procedures in catheter placement, phlebotomy, emergency medicine, and digital radiology.
• Understand and limit the potential exposure to bites, scratches, and potential injuries.
• Able to restrain patients according to standard procedures.
• Fill prescriptions and monitor sedation procedures as directed by the veterinarian.
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
• Display confidence and reassurance when dealing with pets experiencing severe stress, illness, or pain.
• Communicate and approach job duties in a professional and mature manner.
• Must be flexible with scheduling and able to work some weekends and holidays.
• This is a strenuous job that requires a lot of lifting, cleaning, and constant motion.
• Depending on the functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).
• Answer phones and perform other duties as needed by the hospital.
• Other duties and responsibilities as assigned by Manager or practice.

Additional Information:

The list of essential functions and additional functions, as outlined in this job description, is intended to be representative of the tasks performed within this position. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a required assignment for the position.

Overview: The Specialty Liaison represents NVS in a professional, friendly, and positive manner, acting as the first point of contact and ensuring a welcoming environment for visitors and team members alike. Whether assisting in person or over the phone, the Specialty Liaison projects the values of NVS and provides critical day-to-day support to the front desk and treatment staff.

Key Responsibilities:

• Medical Records Coordination: Obtain Medical Records (MER) from referring veterinarians (rDVM) when needed.
• Treatment Planning: Create treatment plans and estimates following the direction of DVMs. Utilization of Instinct software.
• Client Communication: Manage specialty service callbacks, providing clients with regular updates on their pet’s status. Perform follow up calls 24-48 hours post discharge.
• Client Consultations: Review treatment plans with clients and address any concerns, including financial considerations, ensuring transparency and alignment.
• Financial Transactions: Collect deposits as required; utilize CSR team as appropriate.
• Prescription Preparation: Prepare and label prescriptions prior to patient discharge.
• Laboratory Protocols: Work with Lead Technician to facilitate diagnostic procedures, in-house lab work and reference laboratory submissions.
• Discharge Protocols: Review discharge instructions with clients, offering comprehensive homecare education.
• Euthanasia Support: Set up Room 8 as needed, assist with patient-family interactions, and communicate patient status with the CSR team. Provide support for aftercare preferences and handle charge-out processes collaboratively. Collaborate with Lead Technician to facilitate preparation for aftercare.
• Condolence Outreach: Send condolence cards to clients as needed.

Competencies:

• Interpersonal Skills: Demonstrates strong communication skills to positively influence and guide hospital staff, fostering teamwork and a unified approach. Ability to communicate with compassion and empathy during client interactions.
• Resourcefulness and Adaptability: Exhibits initiative, effectively adjusting to changes and efficiently completing tasks in a dynamic environment.
• Compliance: Understands and adheres to hospital compliance regulations, ensuring all actions meet established standards.
• Time Management: Skilled in prioritizing tasks, multitasking, and staying organized to meet urgent demands effectively.

The essential functions listed in this job description represent key duties within this position. However, management may assign additional responsibilities not specified here if they align logically with the role.